Welcome to LuxeDecor!
Last updated October, 2024
LuxeDecor.com is operated by Net Retailers, LLC. Throughout this agreement, Net Retailers, LLC (referred to as “Net Retailers,” “we,” “our,” or “us”) operates this website and provides products and services through LuxeDecor.com and its related websites, including PatioLiving.com, TopModern.com, PatioContract.com, and NetRetailers.net (collectively, the “Sites”). By using our Sites, you agree to comply with these Terms of Use..Please Read These Terms Carefully
By using our Sites, you confirm that you are legally competent to agree to these Terms. If you disagree or lack the legal capacity to consent, you must refrain from using our Sites. These Terms also include important provisions regarding dispute resolution, including arbitration and waivers of class action and jury trials. Please review the Legal Disputes and Arbitration section carefully.
Privacy and Security
Our Privacy Policy is part of these Terms. LuxeDecor takes information security seriously and has safeguards in place to protect your data. However, LuxeDecor may disclose your information as required by law or in response to governmental requests. You are responsible for maintaining the confidentiality of your account and password.
Changes to These Terms
LuxeDecor reserves the right to modify these Terms or our Privacy Policy at any time. Any changes will take effect once posted and will not apply retroactively. Continued use of the Sites after changes are made constitutes your acceptance of the updated Terms.
Order Acceptance
Receiving an order number or email order confirmation does not guarantee the acceptance of your order or confirm an offer to sell. LuxeDecor reserves the right, without prior notification, to limit the quantity of any item or refuse service to any customer. Verification of certain information, such as prices or fraud, may be required before an order is accepted. Prices and product availability are subject to change without notice. LuxeDecor reserves the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted, and revoke any stated offers accordingly.
Communications with Net Retailers
By communicating with Net Retailers—whether it's to provide feedback, ask questions, offer suggestions, or any other form of communication—you agree to the following terms: (i) your communications will not be treated as confidential, and Net Retailers is not required to protect them from disclosure; (ii) Net Retailers is free to copy, share, and use your communications for any purpose without restriction; and (iii) Net Retailers may use any ideas, concepts, expertise, or techniques that are shared in your communications for any purpose, including developing and marketing products or services that incorporate such information.
Indemnification
You agree to indemnify and protect Net Retailers, along with its affiliates, agents, and licensors, from any claims or legal demands made by third parties, including reasonable attorney fees, that arise from (i) your use of the Sites, including content or material you submit or transmit through the Sites, (ii) your violation of these Terms, or (iii) your infringement on the rights of others.
Product Warranty
Most items sold through Net Retailers are covered by warranties provided by the product's manufacturer. While Net Retailers does not directly provide warranties for the products we sell, we are here to support you with any issues that may arise during the warranty period. If you encounter any problems with a product that includes a manufacturer warranty, please reach out to us. We will work with you to resolve the issue or connect you directly with the manufacturer for assistance.
Notice to California Residents
In compliance with California Proposition 65, we are required to inform you that certain products may contain chemicals known by the State of California to cause cancer, birth defects, or reproductive harm. These chemicals may be present in products like some tools, leaded crystal glassware, ceramic tableware, Tiffany-style lamps, and electrical cords. The use of these items may expose you to harmful substances, depending on usage and the exposure limits set by the state. If you have any concerns or questions about the safety of specific products, please contact us before making a purchase.
Under California Civil Code Section 1789.3, Net Retailers provides the following notice to users in California: You may direct complaints to the Consumer Information Division of the California Department of Consumer Affairs by writing to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by calling 800-952-5210.
Additional Charges
Any changes to your order following confirmation of your order may incur fees. These instances can include but are not limited to:
Cancellation Information
All cancellations must be submitted via the Contact Us page within 24 hours of placing the order. If the cancellation request is made after 24 hours, LuxeDecor will make every effort to cancel the order but cannot guarantee that the request will be honored. Orders must be canceled before they are processed, placed into production, or shipped. Some exceptions may apply. If your purchase is subject to restocking fees and the order has already been placed into production or shipped, the applicable restocking fee will apply. Please refer to the product's detail page to check if restocking fees apply.
Returns
At LuxeDecor, we understand that the purchase of home furnishings represents a significant investment of both time and resources and so strive to ensure a worry-free shopping experience for all customers. Please visit our Return Policy to learn about our 30 day returns.
Payment Information
We accept payments via Credit Card, PayPal, and Apple Pay. All credit card transactions are securely processed through Authorize.Net Payment Gateway, a leading provider of internet-based payment services. After placing an order, you will receive an email confirmation with your order number, authorization number, and order details. Full payment is charged at the time of order placement. If you do not agree with these terms, you must cancel your order by contacting us via telephone or through the Contact Us page within 24 hours of placing your order.
Brand Promotion Code Exclusions
Due to manufacturer restrictions, the following brands are excluded from email list and sitewide banner promotion codes: Anderson Teak, Arteriors Home, Artistica, Axcss Inc, Barclay Butera, BDI, Berlin Gardens, Brownstone, Capital Lighting, Captiva Casual, Castelle, Craftmade, Daleno, Darlee Outdoor Living, Eurofase, Four Hands, Frog Furnishings, Habersham, Harmonia Living, Innovation, International Home Miami, Kingsley Bate, Lexington, Loloi Rugs, Louis Poulsen, Luxe Designs, Michael Amini, Nardi, Oakland Living, Outdoor Greatroom, Palliser Case Goods, Patio Comfort, PGS Grills, Phillips Collection, Primo Grills, Pulaski, Rainbow Outdoor, RCS Grills, Ridgeway Clocks, Sligh, Teva, Tommy Bahama, Tommy Bahama Outdoor, Unique Furniture, Uwharrie Chair, Vanguard Furniture, Vanguard Furniture Outdoor, Vondom, Vondom Outdoor.
Third Party Sites
For your convenience, we provide you (the user) with vital material related to the home and patio furniture industry, as well as resource links to multiple websites that may be of interest to you. However, we do not control, endorse, or discriminate against such websites and is not liable for their content, nor is it responsible for the accuracy or reliability of their information, opinions, advice, or other related content. Net Retailers "Net Retailers" specifically states that our Terms of Use policy is applicable only when you are on OUR website. Once you link to another website, you are responsible for reading that site's guidelines and privacy policy prior to proceeding or disclosing any personal information. If you decide to access any of the third party sites linked to PatioLiving.com, you do so at your own risk, and discretion. Net Retailers reserves the right to terminate any linking program at any time without a direct notice to viewers. Any contracts by LuxeDecor.com with third parties will be conducted at PatioLiving.com’ discretion.
Please read this section carefully. By agreeing to these Terms, you waive your rights to a trial in court before a judge or jury for any dispute with LuxeDecor. All disputes will be resolved through binding arbitration, which limits your rights to discovery and appeal compared to traditional court proceedings. This section also includes a Class Action Waiver and Jury Trial Waiver.
Agreement to Binding Arbitration and Class Action Waiver
Any dispute, claim, or controversy between you and LuxeDecor (or Net Retailers) arising from or relating to these Terms, your use of the Sites, or any products or services provided by LuxeDecor (referred to as a “Covered Dispute”) will be resolved exclusively through binding arbitration. By agreeing to these Terms, both you and LuxeDecor waive the right to participate in a class action, class arbitration, or any other representative action.
Informal Dispute Resolution Requirement
Before initiating arbitration, both parties must attempt to resolve the dispute informally. To start this process, send a detailed notice to LuxeDecor (email: [email protected]) including your full name, contact information, details of the dispute, and the specific relief you are seeking. LuxeDecor will respond in kind. If the dispute is not resolved within 60 days of receipt of the notice, either party may proceed with arbitration. This informal process must be completed before any arbitration can be initiated.
Arbitration Administration
Arbitration will generally be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and the Consumer Due Process Protocol. For more information, visit the AAA website.
Arbitration Process
To initiate arbitration, you must file a demand for arbitration with the AAA and include a detailed description of your claim, along with proof that you have completed the informal dispute resolution process. A copy of this demand must also be sent to LuxeDecor at [email protected]. Arbitration can take place through written submissions, phone, virtual sessions, or in person at a mutually agreed-upon location.
Arbitration Fees
Arbitration fees, including administrative and arbitrator fees, will be governed by the applicable rules of the AAA. If you demonstrate financial hardship, LuxeDecor may cover your portion of these fees, as per the rules of the arbitration administrator.
Arbitrator Authority
The arbitrator has exclusive authority to resolve disputes regarding the interpretation, enforceability, or scope of this arbitration provision. The arbitrator may award any relief that a court could, including damages and injunctive relief, but only on an individual basis. The arbitrator’s decision is final and binding, with limited grounds for appeal as allowed by law.
Exceptions to Arbitration
Certain disputes may not require arbitration. Either party may:
Jury Trial and Class Action Waiver
Both you and LuxeDecor waive the right to a trial by jury and agree that all disputes must be resolved individually. No class or representative actions are permitted under these Terms.
Special Procedures for Mass Arbitration
If 25 or more individuals file arbitration claims raising similar issues and are represented by the same or coordinated counsel, the claims will be subject to Mass Arbitration Procedures. A limited number of cases will be arbitrated first as bellwether cases. Depending on the outcome, additional claims may proceed in arbitration.
Termination
LuxeDecor may terminate your account at any time for violation of these Terms. Certain rights and obligations, such as intellectual property rights and dispute resolution terms, will survive termination.
Age Requirement
You must be at least 13 years old to use the Sites. If you are under 13, you are not permitted to use the Sites.
Jurisdiction
The Sites are operated in the United States, and these Terms are governed by U.S. law. If you access the Sites from outside the U.S., you do so at your own risk and must comply with local laws.
